Do I need more than one estimate?
Where do I get a claim number?
Will the parts be ordered before I drop off my car for repair?
If my vehicle's frame is damaged is the car a total loss?
Can you match my car paint color?
How long will the repairs take?
Can I get a ride home when I drop off my car?
How can I get a rental car?
How will I know when my car is done?
Is there a warranty on the repairs to my vehicle?
Do I have to pay a deductible?
Who do I pay a deductible to?
What forms of payment do you accept?
What are betterment charges?
Can I wash my car?

DO I NEED MORE THAN ONE ESTIMATE?
No. One estimate is all you need. There are no laws stating you need to get multiple estimates.

WHERE DO I GET A CLAIM NUMBER?
Claim numbers are issued by your insurance company at the time you report your accident. Just jot it down and bring it in with you when you come in to begin the repair process, we will do the rest.

WILL THE PARTS BE ORDERED BEFORE I DROP OFF MY VEHICLE FOR REPAIR?
Absolutely. We generally order your vehicle's parts at the time that we write the estimate and schedule your vehicle for drop-off a couple of days later unless your vehicle is found unsafe to drive, then we would help you arrange for a rental vehicle as soon as possible. This enables us to provide quicker turnaround time.

IF MY VEHICLE'S FRAME IS DAMAGED IS IT A TOTAL LOSS?
No. A car is a total loss only when the price of repairs exceeds the insurance company's determined value of your vehicle. Nowadays, most cars are built using unibody (frame and body as one) construction. Our highly skilled technicians can return your vehicle to its original factory specifications. If it is determined that the frame section is bent beyond repair, that section can simply be replaced.

CAN YOU MATCH THE PAINT COLOR?
Today's modern factory finishes incorporate multiple layers of highly specialized paints. We use only the highest quality paint and materials available including PPG's Global refinish System. This system allows us to match not only the vehicle's color but also the overall finish and also comes with a lifetime warranty from PPG.

HOW LONG WILL THE REPAIRS TO MY VEHICLE TAKE?
Your advisor can give you an estimate of the time it will take to complete the repairs to your vehicle. Be sure to check with your advisor for the specifics on your vehicle.

CAN I GET A RIDE HOME WHEN I DROP OFF MY CAR?
Yes, we would be happy to provide this service to you to anywhere locally or in town. We want each customer's visit to be a positive experience and will work diligently towards that goal. We provide a pickup and delivery service.

HOW CAN I GET A RENTAL CAR?
Once you get a claim number from your insurance company, we can reserve a rental car for you and arrange a ride to the rental location.

HOW WILL I KNOW WHEN MY CAR IS DONE?
You will be notified when your vehicle is ready to be picked up. You can also check this website. You will see a message next to the last picture of your vehicle telling you that your vehicle is ready to be picked up. Feel free to call or e-mail your advisor during the repair process if you have questions or concerns.

IS THERE A WARRANTY ON THE REPAIRS TO MY VEHICLE?
Yes. We guarantee all repairs.

DO I HAVE TO PAY A DEDUCTIBLE?
The amount of deductible that you will be responsible for is determined by your insurance policy. If you carry broad collision, and you were not at fault, your insurance company most likely will waive your deductible. Insurance companies determine fault by your account of the accident when you make the claim, and by reviewing the accident report filed with the police department. If you aren't sure about your deductible, you can call your agent and he can tell you whether your insurance company has waived your deductible or whether you will be responsible to pay this when you pick up your vehicle.

WHO DO I PAY MY DEDUCTIBLE TO?
If your deductible is not waived, it will be your responsibility to pay us when you pick up your vehicle. If you aren't sure about your deductible, you can call your agent and he can tell you whether your insurance company has waived your deductible or whether it will be your responsibility.

WHAT FORMS OF PAYMENT DO YOU ACCEPT?
We accept cash, checks, and credit cards.

WHAT ARE BETTERMENT CHARGES?
Parts that wear out and need replacement with time and use (i.e., tires, batteries, and suspension parts) are commonly subject to betterment charges when they are replaced during the repair process. These betterment charges are determined by your insurance company and are pro-rated based on actual miles on your vehicle.

CAN I WASH MY CAR?
RECOMMENDATIONS AND PRECAUTIONS IN THE FIRST 30 DAYS
DO
Wash the vehicle by hand with cool water and a very mild car wash solution using a soft cloth or sponge.
Always use clean fresh water.
Wash your vehicle in the shade

DON'T
Do not use a commercial car wash. Stiff brushes or sponges could mar the finish and damage the surface.
Do not "dry wipe" your vehicle. Dry wiping can scratch the finish.
Do not drive on gravel roads. Chipping the finish is easily done in the first 30 days.
Avoid parking under trees and utility lines, which are likely to attract birds. Bird droppings have a high acid content and will damage a freshly painted surface. Also, tree sap can mar or spot a freshly painted surface.
Do not spill gasoline, oil, antifreeze, transmission fluid, or windshield solvent on the new finish.
Do not scrape ice or snow from the newly painted surface.
Do not apply wax to the new paint for 60 days.